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Otter 2 implements the all the Incident Management functionality of Otter on OTRS 3.x.x.
The agent interface is available for testing at http://10.21.3.156/otrs/index.pl
The customer interface is available for testing at http://10.21.3.156/otrs/customer.pl
To log bug reports and feature requests, please register an account using the button in the top left corner of this site.
Otter is Wits' custom implementation of OTRS. Ultimately Otter will provide full, integrated incident management and change management functionality.
The current version of Otter is 0.99 Incident Management beta.
Use it at http://otter.wits.ac.za